• Information You Provide: We collect information when you create an account, sign up for a subscription, join our mailing list, or contact our customer service team. 

• Automatic Collection: As you navigate our Site, we use cookies and pixels to collect technical data about your device and browsing patterns. 

• Fulfillment Partners: We receive information from our fulfillment partners regarding the status of your deliveries to ensure your order reaches you successfully. 

• Strictly Necessary: Essential for the website to function (e.g., your shopping cart). 

• Performance & Analytics: We use tools like Google Analytics and Klar Insights to understand how visitors move around our Site. 

• Targeted Advertising: We may use cookies to show you relevant Kendamil ads on third-party sites like Facebook or Google. 

• Your Choice: You can set your browser to refuse cookies, or opt-out of targeted advertising via industry tools like the Digital Advertising Alliance of Canada (DAAC) Opt-Out Tool. 

• Fulfillment: To process, ship, and track your orders. 

• Customer Support: To respond to your inquiries and provide technical assistance. 

• Marketing: To send you updates, promotional offers, and nutritional information (you may opt-out at any time). 

• Safety & Compliance: To detect and prevent fraud and to comply with Canadian tax and regulatory requirements. 

• Service Providers: We share information with companies that provide support services, such as shipping partners, payment processors (e.g., Stripe/Shopify), and email service providers. Some of these providers may be located outside of Canada, including in the United States, the United Kingdom and other jurisdictions where our service providers operate. Personal information transferred outside Canada may be subject to the laws of those jurisdictions and may be accessible to courts, governments, regulators or law enforcement authorities in accordance with local laws.

• Legal Requirements: We may disclose information if required by Canadian law or in response to a valid subpoena, court order, or government request. 

• Right to Access: You may request a copy of the specific personal information we have collected about you and how it is being used. 

• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information. 

• Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time (subject to legal or contractual restrictions). 

• Right to Deletion/De-indexing: Residents of Quebec may have the right to request the deletion of their information or that it no longer be disseminated under certain conditions (Law 25).